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Kitchen Hold, Free Text, Change Price, and Ticket Status
Manual Hold and Release
When the appetizer should come out before the Entrée’s are sent to the Kitchen, this feature will
allow wait staff to manage when items are released to the kitchen.
To Hold and Release items to the kitchen:
Manual Hold and Release
When the appetizer should come out before the Entrée’s are sent to the Kitchen, this feature will
allow wait staff to manage when items are released to the kitchen.
To Hold and Release items to the kitchen:
- Select the items that should not go to the kitchen yet.
- Click the Kitchen Hold button.
- A red Hand will be displayed next to the item.
- The Kitchen hold button will switch to display Kitchen Release as long as the held Item is
selected. - Click Kitchen Release to send the item to the Kitchen.
Free-text Special Requests
It is easy to add a customer’s special request to an order, using the Special Request function.
To add a Special Request to an order:
It is easy to add a customer’s special request to an order, using the Special Request function.
To add a Special Request to an order:
- On the Ticket, select the Menu Item to which the Special Request applies.
- Choose the green “Special Request” button in the center of the screen.
- A keyboard will appear.
- Type in the customer’s Special Request (e.g., “Wants Steak Burned”)
- Choose OK.
- When the order is printed, the Special Request will appear with it.
Easily change price, quantity, or extended price of any item
There are times when an adjustment needs to be made on the fly. This feature allows for that to
occur.
There are times when an adjustment needs to be made on the fly. This feature allows for that to
occur.
- To adjust the quantity or price of an item, select the item after it has been added to the ticket
and then click the Quantity and Price button.
- This will open another window where the user may make adjustments to the Quantity, the
Price per item or the total price. - The changes made by the user will be reflected in the ticket when they are done.
Ticket Status
In List View, the use has several sort options that they can use to control the displayed information.
In List View, the use has several sort options that they can use to control the displayed information.
- Sort by Customer Name. (Only applicable if customer has been entered into database)
- Sort by Ordered Time.
- Sort by User. (Wait Staff member who entered the ticket)
- Sort by Time Left. (Only applicable if time limits have been set up)
- Sort by Amount of Ticket.
800 - 379 - 8260
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