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Using Voids and Discounts

A Void is used for orders that were never made, and consequently never came out of stock.
A Discount is used when the order was made and items came out of stock.


Voiding a Ticket

If you have entered or are still entering a ticket and the customer decides to leave, you may void out the ticket
by using the “Void Ticket” button.
To void a ticket:
  • Choose Void Ticket at the bottom of the Order Entry screen.
  • A screen listing Void reasons will appear.





























  • Select the reason that you are voiding the ticket.
  • The ticket is now voided.
  • The Void will be recorded on the individuals check out at the end of their shift.


Setting up a Discount

To set up a discount for a specific item:
  • In the Management screen, select the Discounts button.
  • In the select a Discount to Edit screen, click New or Edit as appropriate.































  • Set up the discount as necessary.
































To use a Discount on a specific item

  • Open the appropriate Ticket.
  • Select the Menu Item that you want to discount.
  • Choose “Add Discount” from the green buttons on the right side of the screen.
  • Do not use the orange “Add Discount” button at the bottom of the screen to apply a discount to
    an individual Menu Item. The orange “Add Discount” button applies to the entire ticket, not a
    specific Menu Item.
  • A menu of possible Discounts will appear.
  • Select the appropriate Discount Reason.
  • If the discount has been set up to require a reason, a keyboard screen reading “Reason for
    Discount” will appear.
  • Type in the reason you are adding the discount, if required.
  • Choose OK.
  • The selected discount will now appear on the ticket.

(In the example below, the normal price for a Bud is $2.25.  Once the discounts were applied, the price
changed to a dollar each.)
































To remove a discount from a specific Menu Item on a Ticket

  • Open the appropriate Ticket
  • Select the Menu Item you no longer want to discount
  • Choose “Remove Discount” from the green buttons on the right side of the screen.
  • The Discount will disappear from the Ticket.


Discounting an Entire Ticket

If a Discount has been set up to allow it to be applied to the entire ticket, then you may simply select it from
the Discount Reasons list.

On the Order Entry screen, use the buttons at the right of the ticket display to add and remove discounts from
specific Menu Items when a Menu Item is selected.

To apply a discount to an entire Ticket
  • Open the appropriate Ticket.
  • Choose “Add Discount” from the orange buttons at the bottom of the screen.
  • Do not use the green “Add Discount” button at the right of the screen to apply a discount to an
    entire ticket. The green “Add Discount” button applies to a specific Menu Item, not the whole
    ticket.
  • A menu of possible Discounts will appear.
  • Select the appropriate Discount Reason.
  • If the discount has been set up to require a reason, a keyboard screen reading “Reason for
    Discount” will appear.
  • Type in the reason you are adding the discount, if required.
  • Choose OK.
  • The selected Discount will now appear on the ticket.

To remove a discount from an entire Ticket

  • Open the appropriate Ticket.
  • Choose “Remove Discount” from the orange buttons at the bottom of the screen.
  • Do not use the green “Remove Discount” button at the right of the screen to remove a discount
    from an entire ticket. The green “Remove Discount” button applies to a specific Menu Item, not
    the whole ticket.
  • The Discount will disappear from the Ticket.
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